Online Documentation helps users understand your product, service, process, or system by providing step-by-step instructions. It can also impart knowledge on specific topics or help resolve common issues that might occur. It reduces customer support requests and allows your team to focus on more complex problems that require more time. Creating and managing help content is easier using an online documentation tool, as it lets you manage your documents and deliver them to your customers in a user-friendly manner.
It is an ideal tool to use when developing technical documents that you want to be easily accessible to your customers and employees. The software helps you organize your documents in a categorical page tree, which makes search and navigation much more efficient. The tool also offers features that enable you to streamline internal collaboration and security. Some of these include logging previous versions, requesting approvals, locking documents whilst they are being edited, and sharing account access to teams.
Whether it’s an internal company document or external customer-facing documentation, online documentation is an essential part of your business’s website and must be easy for users to find. To make it easy for your customers to navigate and read, you should include a table of contents that clearly outlines the structure of the online documentation. Additionally, you should have links to other articles that will help your readers with any questions they might have.
Another important feature to consider when choosing an online documentation tool is the ability to customize your online portal, so that it matches your brand’s style and aesthetic. Having a cohesive look and feel is crucial for user satisfaction, which can also encourage them to trust your brand. It’s also worth mentioning that some of the best online documentation tools allow you to create your own branded templates and themes, so that your documentation looks unique and professional.
Besides offering a comprehensive and easy-to-use interface for creating and editing online documentation, GitHub is known for helping developers log their programming days. It also provides documentation software that helps you create software guides and manuals with the help of images, videos, and GIFs. This software is free to use and allows you to add a link to your online documentation on your company website, tech support, and product features pages.
The tool enables you to build and share online documentation with your team members using an intuitive interface, and it can be easily accessed on any device with an internet connection. Moreover, it offers a search function that helps you track all the searches made on your online documentation, making it easier for you to optimize your content based on the most searched terms. It also offers other features such as a drag-and-drop editor, which allows you to rank articles based on their importance or sequence in the product. You can even mark some articles separately for writers or product teams, which will let them know that they need to be updated.